Regardless of how current your hardware is, how open your network or how experienced your workforce every organisation will have a need for contracted desktop support. Often users will wait until a problem persists for some time prior to asking someone else, working around a problem that could be solved quickly remotely. Other users will attempt to troubleshoot a problem themselves fruitlessly before engaging a colleague or external source for help. Contracted support no longer requires onsite visits and can be conducted successfully remotely in most cases. Contracted support is best completed proactively through scheduled training programs, access to knowledge base articles and wiki’s and by ensuring that desktops are configured to enable users to work productively both remotely and onsite. The benefits of contract support involve a lower than market support rate due to the regular nature of the work and the flexibility in using otherwise unutilised hours in proactive and training support.
An example of our contracted support is for a well-known electrical component manufacturer based in Whangarei. Staff are able to email email@example.com at any time of day and have the assurance that their problem will be dealt with effectively and locally by a Microsoft qualified professional who understands the bigger context of their organisation. Desktop support is provided remotely and onsite both during and after business hours. The support we provide ranges from larger network related problems to advice and training for users working with particular applications. The unused or overused balance on a month’s support are washed up at the end of each quarter ensuring that the organisation only pays for the services it uses.
About Business Mechanix:
Business Mechanix was built over thirteen years ago with a foundation in desktop support. Over time the demand for desktop support has decreased and solution development and design increased. Despite this desktop support is still the bread and butter of what our consultants offer. Desktop support is performed both onsite and remotely by our consultants. Tools like TeamViewer and Webex are utilised to share screens and provide both the visual and audio tools to tackle a wide variety of desktop problems.
- Delivering onsite and remote contracted support
- Proactive user-based training programs and remote advice/support
- Desktop configuration for an effective workforce
- New user desktop setup
- Archiving inactive user accounts and emails securely and safely