Being in customer services means your job centrally revolves around your customers and communication with them. Here at Business Mechanix we love creating solutions that make your job easier and more efficient when communicating to your customers. We like to get stuck right in and really understand the processes and procedures to your job so we can ensure we provide you with the best solution possible. For the team at Business Mechanix it is all about the business practices first then how to use the technology available to enhance them. Our services are almost limitless and we can provide everything from start to finish or anything in-between. From strategy, project management, mentoring, developing new systems/solutions, to integration and training. We specialise in large scale complex environments so whether you have 5 or 100 customer service consultants we are here help make you job more efficient.
Business Mechanix carries a huge amount of experience when it comes to customer service services and solutions. We have changed the way customer service consultants at New Zealand Management Academies (NZMA) work, for the better. We created a new customer focused process and implemented a new enquiry management system to solve a key problem of customer enquiries falling through the gaps. The solution meant all prospect student enquires were answered and in a timely manner and customer services are now able to see every enquiry and where it is at, at any given time. Business Mechanix worked one on one with the customer service representatives to ensure their needs where met and also trained them with the new solution.
At Business Mechanix customer service is one of our key focuses. We have the ability to stay on top and be reminded of customer’s issues due to the processes and systems we have put in place. Internally, we use a Microsoft Customer Relationship Management (CRM) solution that we have customised to make sure a customer’s communications are never missed. We have set up reminders that the system automatically populates to ensure phone calls are generated after each issue/case has been resolved by a technician. Our customer service representatives get an alert when they need to call the customer. We get alerts when the customer has emailed in and we also get a report every 3 hours that tells us about customer cases and where they are at, because the solution is so flexible we have added workflows and extensions it to meet our processes.
About Business Mechanix
Business Mechanix have been in business a number of years where we have provided customer service solutions and services to a range of blue chip companies (corporate, government, local government, medium to large businesses) and education providers (Tertiary, Secondary, Primary, Early Childhood). We have a great reputation in delivering solutions and strategies that enhances and produces better processes. Our goal when working with you is for you to benefit from our knowledge, this knowledge comes from years of experience in working for different organisations on a regular basis. We are a company that focuses on driving businesses into the right direction to make your as a customer service professional easier. The passion for our customers and our ability to get the job done is what makes us rise above the rest.
Business Mechanix Services
- Customer Service Strategy Consulting
- Project Management
- Customer Service Staff Training and Mentoring
- Extra support for technology projects
- Business Technology up-skilling/ professional development
- Facilitate Workshops
- Develop business processes for Customer Service IT implementations
- Systems Integrations of technologies
- Project Planning and Design for IT Projects
- Contracted support for IT Projects
- Implementation of Microsoft CRM, SharePoint, Portals, Office365
- Design, customise and implement BI, dashboards, report writing, workflows